1. Freshness Guarantee
At T1 Produce Inc, we are committed to providing you with the freshest, highest-quality organic produce. We guarantee that our products are fresh at the time of delivery.
2. Quality Standards
Our produce is carefully selected and inspected to meet our strict quality standards. We work closely with local farmers to ensure that everything we deliver is grown sustainably and harvested at the peak of freshness.
3. Reporting Issues
If you receive produce that does not meet your expectations for freshness or quality, please let us know within 24 hours of delivery. To report an issue, please:
- Take a photo of the product in question
- Contact our customer support team at t1produceinc@gmail.com or through our website
- Provide your order number and a brief description of the issue
4. Resolution Process
Once we receive your report, we will review it and provide a resolution within 48 hours. Depending on the situation, we may offer:
- A replacement of the item in your next delivery
- A credit to your account for the value of the item
- A refund to your original payment method
5. Exclusions
This warranty does not cover:
- Damage caused by improper storage or handling after delivery
- Issues reported more than 24 hours after delivery
- Normal variations in size, color, or shape that do not affect quality or taste
6. Contact Us
If you have any questions about our Warranty Policy, please contact us at t1produceinc@gmail.com.